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OUR POLICIES

 PRIVACY POLICY 

 Last updated: June 23, 2020

Woohandy.com knows that you care how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Woohandy.com, you agree to the practices described in this Privacy Notice.
The information we collect and learn from customers helps us continually personalize and improve your Woohandy experience. Our most important goal in collecting personal information from you is to provide a meaningful, meaningful and personalized experience. These are the general categories of information we collect:
INFORMATION YOU PROVIDE US: 
We receive and store the information you enter on our website, or provide to us in any other way. Examples include, but are not limited to, information when you search, browse, shop, post reviews, enter sweepstakes or contests, or contact customer service. We use the information you provide us for purposes such as responding to your requests, processing your order, personalizing future shopping experiences, responding to you, or sending you marketing and advertising communications. If we encounter a problem processing your order, your personal information may be used to contact you. Please note that before accessing certain parts of Woohandy.com or completing an order, you must create an account with us, through which you must provide certain personal information.

AUTOMATIC INFORMATION:

We automatically receive and store certain types of information each time you interact with us. For example, like many websites, we use "cookies" or other unique identifiers and obtain certain types of information when your web browser accesses Woohandy.com or advertisements and other content served by, or on behalf of, Woohandy.com on other places. Web. Other examples include, but are not limited to, log files, the Internet Protocol (IP) address used to connect your computer to the Internet, and the type of Internet browser.

MOBILE: 

When you download or use applications created by Woohandy, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to disable location services. 

COMMUNICATIONS BY EMAIL:

To help us make emails more useful and interesting, we often receive a confirmation when you open an email from Woohandy.com, if your computer supports such capabilities. If you do not want to receive emails from us (not related to transactions and / or your account), please adjust the email subscription settings in your Woohandy account or contact our customer service team.

INFORMATION FROM OTHER SOURCES:

We may receive information about you from other sources and add it to our account information. Examples include, but are not limited to, updated delivery and address information for our carriers and credit bureau information, which we use to help prevent and detect fraud.
Web beacons (also known as action tags or single-pixel gifs) and other unique identifiers (collectively, "cookies") are small pieces of information that your Internet browser stores on your computer's hard drive. Like many websites, Woohandy uses cookies to speed up your browsing on Woohandy.com, allows you to select products, place them in an online shopping cart, and purchase those products, as well as allowing us to track your browsing activity on our sites. Web. Cookies also allow our systems to recognize your device and provide you with features such as recently viewed items, brand recommendations, and personalized Woohandy ads on other websites.
OUR COOKIES DO NOT AND CANNOT FILTER YOUR HARD DISK TO OBTAIN YOUR CONFIDENTIAL INFORMATION. Our cookies are not "spyware".
Most Internet browsers are initially configured to accept cookies. Because cookies allow you to take advantage of some of the essential features of Woohandy.com, we recommend that you leave them enabled. However, you can configure your browser to reject cookies from websites or delete cookies from your hard drive, but if you do, you may not be able to access or use parts of Woohandy.com. For example, if you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any Woohandy.com product or service that requires you to log in.
Information about our customers is an important part of our business, and we are not in the business of selling, renting, or exchanging it with others. We share customer information only as described in this Privacy Notice.

THIRD PARTY SERVICES PROVIDERS:

We may employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to, order fulfillment, package delivery, mailing and e-mail, removal of repetitive information from customer lists, data analysis, marketing assistance, providing search results and links (including listings and links paid), credit processing, card payments, customer service, data storage, and ad serving on our behalf; They have access to the personal information necessary to carry out their functions, but cannot use it for other purposes.

PROMOTIONAL OFFERS:

Sometimes we send offers to selected groups of Woohandy.com customers in collaboration with other companies. When we do this, we do not allow that company to access your information. You may have the opportunity to share information separately with those other companies, and if you do, that information will be governed by that company's privacy policy. You can adjust email subscription settings in your Woohandy.com account or by contacting our Customer Service Team.

COMMERCIAL TRANSFERS: 

As we continue to develop our business, we can sell or buy stores, companies or business units. In such transactions, customer information is generally one of the transferred business assets, but remains subject to promises made in any pre-existing privacy notice (unless, of course, the customer consents otherwise). Furthermore, in the unlikely event that Woohandy, or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.

PROTECTION OF WOOHANDY.COM AND OTHERS:

We disclose the account and other personal information when we believe the disclosure is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Woohandy.com, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or disclosing customers' personally identifiable information for commercial purposes in violation of the commitments set forth in this Privacy Notice.

WITH YOUR CONSENT:

In addition to the above, we may request your consent for us to share your information with additional third parties, and you will have the opportunity, at your discretion, to choose not to share your information.
We work to protect the security of your information by using encryption methods during the transmission or storage of the information you enter through our websites and mobile applications.  There is currently no one hundred percent complete security anywhere online or offline, and we cannot provide specific guarantees regarding the complete security of your personal information; however, we do have a team of security professionals who work to safeguard your information.  It is important that you protect yourself against unauthorized access to your password and to your computer. Be sure to log out and close your browser when you finish using a shared computer.
Only use trusted Internet networks, including Wi-Fi, and do not share your login credentials with unauthorized third parties.
Woohandy may use interest-based advertising (also known as personalized ads or targeted ads) on Woohandy-owned websites and unaffiliated sites, and these third-party service providers may display such ads to you based on information from activities such as purchasing products on online (including from Woohandy.com) or visit third party websites.  For more information, read our Interest Based Ads Policy.
Woohandy.com gives you access to information about your account and your interactions with Woohandy.com for the limited purpose of viewing and, in certain cases, updating that information. Examples include shipping addresses for account order history, favorites, contact information, etc. This information may change as our website evolves.
You can always choose not to provide certain information; however, it may be necessary to take advantage of certain features of Woohandy.com, such as your account profile, favorites, and customer comments. Before ordering products from Woohandy.com, you must create a valid account. If you do not want to receive our marketing emails, please adjust your email subscription preferences in your account or click the "unsubscribe" link in the email. If you do not want to receive our marketing emails, please contact our Customer Service Team. (Regardless of whether you receive our Terms of Use and other legal notices from us, such as this Privacy Notice, such notices will continue to govern your use of Woohandy.com, and it is your responsibility to review them for changes.) Upon request, (a) we will correct or update your personal information; (b) stop sending non-transactional emails to your email address and / or physical mail to your address; and / or (c) disable your account to avoid future purchases through that account. You can make these requests by contacting our Customer Service Team. To view state-specific privacy options, click here.
Woohandy.com does not sell products for the purchase of children. We sell products for children for the purchase of adults. If you are under the age of 18, you may use Woohandy.com only with the participation and permission of a parent or guardian. We do not collect personal information from children under the age of 13 without the consent of the child's parents or guardians.
If you choose to visit Woohandy.com, your visit and any privacy disputes are subject to this Notice and our Terms of Use, including limitations on damages, dispute resolution and the application of Georgia state law. If you have privacy issues on Woohandy.com please contact us with a detailed description and we will try to resolve it. Our business is constantly changing and our Privacy Notice and Terms of Use may also change. You should check our website frequently to see recent changes. Unless otherwise noted, our current Privacy Notice applies to all information we have about you and your account. If you have any questions about the Privacy Notice, please contact us.

 TERMS OF USE 

Last updated: June 26, 2020

Welcome! Woohandy.com; You provide website features, products, and services when you visit or shop at Woohandy.com, or use other Woohandy.com products, services, websites, or mobile applications, all of which are subject to these Terms of Use.
We reserve the right to modify these Terms of Use at any time and without prior notice. By visiting Woohandy.com or using other Woohandy.com Services, you agree to these Terms of Use. Please read carefully.
We can offer a wide range of Woohandy.com services, and sometimes additional terms may apply. When you use a Woohandy.com Service (for example, Woohandy.com mobile applications), you will also be subject to the guidelines, terms and agreements applicable to that particular Woohandy.com Service ("Terms of Service"). If any of the Terms of Service is inconsistent with these Terms of Use, the Terms of Service will prevail.
Subject to your full compliance with these Terms of Use and the applicable Terms of Service, and your payment of applicable fees, Woohandy.com grants you a limited, non-exclusive, non-transferable, non-sublicensable and fully revocable license to access and Custom Use and non-commercial Woohandy.com Services.
For Woohandy.com specifically, the license to access Woohandy.com is for the sole purpose of purchasing items for personal use sold on Woohandy.com and not for any commercial use or use on behalf of a third party, except as expressly permitted by us. , in advance and at our sole discretion.
The license granted in this document does not include: the resale or commercial use of any Woohandy.com Service or its content; any collection or use of product listings, descriptions, images or prices; any use derived from any Woohandy.com Service or its contents; any download, copy or other use of account information for the benefit of a third party; or any use of data mining, robots (bots) or similar data collection and extraction tools.
Woohandy.com or its licensors, providers, publishers, rights holders or other content providers reserve and retain all rights not expressly granted to you in these Terms of Use or in the Terms of Service.
No Woohandy.com Service, or any part of any Woohandy.com Service, may be reproduced, duplicated, copied, sold, resold, visited, or exploited in any other way for any commercial purpose without the express written consent of Woohandy. com.
You may not frame or use framing techniques to attach trademarks, logos, or other proprietary information (including images, text, page layout, or form) from Woohandy.com without express written consent.
You may not use any meta tags or any other "hidden text" that uses the Woohandy.com name or trademarks without the express written consent of Woohandy.com. Woohandy.com reserves the right to refuse service, cancel accounts and / or cancel orders at our sole discretion, including, but not limited to, if we believe that customer conduct violates these Terms of Use, applicable law or is detrimental to Our interests. In other words, you cannot misuse Woohandy.com services.
The Woohandy.com Services may be accessible from countries other than the United States and its territories and may contain products or references to products or services that are not available outside the United States or its territories. Any such access or reference does not imply that such products or services will be available outside of the United States or its territories. If you access and use the Woohandy.com Services outside of the United States or its territories, you are responsible for complying with all applicable laws and regulations.
You may not use any of the Woohandy.com Services if you are subject to sanctions in the United States. USA USA Or sanctions consistent with US law. USA USA Taxed by the governments of the country where you are using the services of Woohandy.com. Must comply with all US export and re-export restrictions. USA USA USA Or others that may be applied to goods, technology and services.
If Woohandy.com allows it, you may, as appropriate, post reviews, comments, photos, videos, and other content; and submit suggestions, ideas, comments, questions or other material or information (collectively, "Content"), provided that the Content complies with our Community Principles and is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, or in any other way harmful to third parties or objectionable.
If you post or submit Content, and unless otherwise stated, you grant Woohandy.com a non-exclusive, royalty-free, perpetual, irrevocable and fully licensed right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works, distribute and display such Content worldwide in any medium. You also grant Woohandy.com and sub-licensees the right to use the name you submit in connection with such Content, if they so choose. You represent and warrant that you own or control all rights to the Content you submit; that the Content is accurate and will not cause harm to any person or entity; and that you will indemnify Woohandy.com for all claims resulting from the Content you provide. Woohandy.com has the right but not the obligation to monitor, edit or delete any activity or Content.
You may need your own Woohandy.com account to use certain Woohandy.com Services, and you may need to log into the account. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and for accepting responsibility for all activities that occur under your account or password.
You must notify us immediately of any actual or suspected unauthorized use of your Woohandy.com password or account.
We have no obligation to investigate the authorization or source of such access or use of the Woohandy.com Services.
Woohandy.com does not sell products or services to children, but we sell them to adults, who can purchase by credit card or other permitted payment method.
If you are under the age of 18, you may use the Services of Woohandy.com only with the participation and permission of a parent or guardian.
When you use the Woohandy.com Services, or when you send us emails, text messages, and other communications from your desktop or mobile device, you can communicate with us electronically.
You agree to receive electronic communications (including marketing communications, unless you have opted not to participate where appropriate) electronically, such as emails, text messages, mobile notices, or notices and messages on this site or through Woohandy. com. that all notices, disclosures, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
All content included or available through any Woohandy.com Service, such as text, graphics, logos, button icons, images, audio, video and software, is the property of Woohandy.com or its content providers; and the compilation of all content included or available through any Woohandy.com Service is the exclusive property of Woohandy.com and is protected by United States and international copyright laws, as applicable. In addition, graphics, logos, page headers, button icons, scripts, and service names included or available through any Woohandy.com Service are trademarks or trade images of Woohandy.com in the United States of America. and other countries.
The use of any of our intellectual property without our express written consent is strictly prohibited.
The trademarks, trademarks and other intellectual property of Woohandy.com may not be used in connection with any product or service other than Woohandy.com, in any way that may cause confusion among customers, or in any way that impairs or discredit Woohandy.com.
All other non-Woohandy.com trademarks appearing on any Woohandy.com Service are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Woohandy.com.
You may not use any of our trademarks or service marks on metatags without our express prior consent.
We respect the intellectual property of others. If you believe your intellectual property rights are being infringed, follow our Notice and Procedure for Making Claims of Copyright Infringement.
Please review our Privacy Notice, which explains our practices and also governs your use of the Woohandy.com Services.
The risk of loss and title of items purchased by you on Woohandy.com are transferred to you when we deliver the items to the carrier. Rather, we do not take the title of returned items until the item is received at our fulfillment center.
At our discretion, a refund can be issued without requiring a return. In this situation, we do not take the title of the item refunded. You are responsible for verifying the content of your returns before sending them to us.
We are not responsible for any additional items that may accompany your returned items. Any such item is subject to destruction, and we have no obligation to return it to you. For more information on refunds and returns, see our Shipping and Returns Policy.
Woohandy.com tries to be as accurate as possible. However, Woohandy.com does not warrant that the product descriptions or other content of any Woohandy.com Service is 100% accurate, complete, reliable, current, or error-free. If a product offered by Woohandy.com is not as described, your only remedy against us is to return it unused and request a refund for such item. If any other Woohandy.com Service is not as described, your only remedy against us is to request a refund for that Woohandy.com Service.
In the event that a product or service appears at an incorrect price or with incorrect information (due to a typographical error or error in the price or product information received from our suppliers), we will have the right to reject or cancel any order placed For said product or service, we will have the right to reject or cancel said orders, whether the order has been confirmed or not and has been charged to your credit card. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the charge.
The content provided on Woohandy.com is for informational purposes only. It is your responsibility to consult a licensed physician or qualified healthcare professional for advice, diagnosis and / or treatment of any health related condition or prior to any physical activity with our products or services.
The submissions or opinions of the users expressed in the Woohandy.com Services are from the person who expresses said submission or opinion and may not reflect our opinions. Product representations expressed on Woohandy.com are those of the seller and are not made by us, unless otherwise indicated.
Our websites may contain links or advertisements to other sites that are owned and operated by third parties. You acknowledge that we are not responsible for the operation or content located on such site, and the inclusion of third party sites does not imply endorsement by Woohandy.com.
In addition to any other legal or fair remedy, we may, without notice, immediately terminate or revoke any or all of your permissions granted under these Terms of Use. Upon such termination or revocation, you must immediately cease all access to and use of all Woohandy.com Services and, in addition to any other fair or legal remedies, we will immediately revoke all passwords and account IDs issued to you and deny your access and use of Woohandy.com or any other Woohandy.com website in whole or in part. Any termination of these Terms of Use will not affect the respective rights and obligations (including but not limited to payment obligations) of the parties that arise prior to the termination date.
Woohandy.com services and all information, content, materials, products and other services included or available to you through Woohandy.com services are provided by Woohandy.com "as is" and "as available", to Unless otherwise specified. .
Woohandy.com makes no representations or warranties of any kind, express or implied, regarding the operation of Woohandy.com's services, or the information, content, materials, products or other services included through Woohandy.com, at Unless otherwise specified in writing. You expressly agree that your use of Woohandy.com services is at your own risk.
To the extent permitted by law, Woohandy.com disclaims all warranties, expressed or implied, including, but not limited to, data accuracy, data security, and implied warranties of merchantability and fitness for a particular purpose. . Woohandy.com may include inaccuracies, typographical errors or errors. We do not guarantee that the content will be uninterrupted or error-free. Woohandy.com does not guarantee that the services, information, content, materials, products or other services of Woohandy.com are included or available to you through the services of Woohandy.com, the servers of Woohandy.com or the electronic communications sent Since Woohandy.com are free from viruses or other component damage to the extent permitted by law, Woohandy.com will not be responsible for any damage of any kind arising from the use of any Woohandy.com service, or any information contained To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of per share basis) will not exceed the amount you paid for the applicable product or service.
We reserve the right to make changes to our websites, policies, Terms of Service, and these Terms of Use at any time and without notice. If any of these conditions is considered invalid, null or for any unenforceable reason, that condition will be considered separable and will not affect the validity and applicability of the remaining conditions.
Woohandy.com, is a 100% virtual company, we operate from our digital platforms inside and outside the US, It has its physical address at 797 Fitzroy Dr, Athens-Georgia, USA.

ADVERTISING POLICY

Woohandy.com may participate in interest-based advertising, where websites personalize the site's content and display more useful and relevant ads tailored to your individual interests, based on how you browse and shop online.
When you visit Woohandy.com or other websites, Woohandy.com or third parties, as applicable, may publish interest-based advertisements for Woohandy.com and / or third party products or services, through the use of non-personally identifiable information ( for example, clickstream data and cookies from your browsing activity) and certain personally identifiable information (for example, email address) that we may provide to ourselves (only to serve ads on our behalf) or that the third party may collect directly (serve Woohandy.com ads and others).
There are ways to limit interest-based ads. Some Internet browsers have a "do not track" feature that informs the websites you visit that you do not want your online activities to be tracked.
Please note that it is not mandatory to recognize this browser token. You can also configure your Internet browser so that it does not receive cookies; however, you may not be able to take full advantage of all of our services or features (i.e. you will be able to browse Woohandy.com, but you will not be able to make a purchase), and some advertisers use non-cookie technologies. .
The browser settings cannot restrict. In addition, some advertising service providers may allow you to opt out of all or part of interest-based advertising from third parties who are members of self-regulatory programs such as the Network Advertising Initiative or the Digital Advertising Alliance. Google and Facebook We also offer you certain ad options. Please note that Woohandy.com does not control these opt-out options, which may be updated or removed in accordance with the respective policies of those parties. If you choose not to use any of the above methods, you will still see ads, but they may not be personalized.

SHIPPING, RETURN AND REFUND POLICIES

SHIPPING AND DELIVERY.

Shipping methods:

Woohandy.com has a variety of shipping methods, which always and at all times depend on the location of the warehouse from where the shipment is made.

Shipping methods and delivery times depend on the prior agreements that each warehouse has with each supplier or manufacturer.

These being the ones in charge of raising before woohandy.com the options that will be available to the buyer; in turn, that each logistics company reserves the right to admit or not the destination to which the buyer wants their order to be sent.
Woohandy.com suggests that if the buyer considers it so, they get in touch to discuss issues related to transportation.

Types of shipments:

The logistics companies offer Woohandy.com customers different types of shipments, among which are, ordinary shipments, certified shipments and shipments through private courier. The client is free to choose according to his convenience.

Ordinary Shipments: The ordinary shipment is used for shipments of small size, not greater than 2 kilograms. It is the type of shipment that does not require a signature for collection and does not have email tracking or internet tracking, that is, in case of loss or misdirection, there is not much to do about it. (NOT RECOMMENDED).

Certified Shipments: Certified shipments allow mail tracking, and, therefore, an insured and guaranteed delivery, can have tracking service online. Customers generally prefer and woohandy.com RECOMMENDS choosing registered shipments, which provide a tracking number to track your package online. On the other hand, it requires a signature upon delivery and in some cases you will have to present your identification.

Shipments via private courier: For purchases of items of large size and value, shipments via private courier are quite common. These shipments have a much faster delivery time, postal tracking and generally, a delivery and customs surcharge.

Free shipping methods:

In most cases, the free shipping option is selected automatically. This option has an average delivery time of 30-60 days and is generally the seller's preferred option, within the main options of shipping methods that woohandy.com has, are the following:

At the moment, they may or may not choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and SFExpress, etc.

Warehouses and dispatch centers:

Woohandy.com, Global Supplies and Services, its partners, allies, manufacturers and suppliers have warehouses in the United States, China, United Kingdom, Spain, France and Russia, from where they make shipments directly to customers who make purchases online. on woohandy.com
Delivery time:

Woohandy.com has allies and a variety of companies destined to fulfill the shipping and delivery service under different methods, and each one has its own mechanisms and policies; The delivery times of these companies vary between 35 and 60 days, even though they can manage to deliver in less time if possible.

In times of many shipments (such as Christmas) the courier services are at full capacity and may take longer to arrive.

When the customer chooses the product, the first thing to do is check the availability of transport, prices and delivery times that they offer depending on where the product is available from.

The customer must bear in mind that the current purchase and sale protection time is 60 to 90 days, that is, the shipment may take up to 90 days to arrive, although it normally takes much less time (depending on the destination country). and the warehouse and dispatch center).

Some of the most common shipping methods used by woohandy.com are as follows:

From China:

AliExpress Standard Shipping: One of the most common methods and at no cost, it allows you to track your shipment, with an average delivery period of 30 days.

ePacket EMS: Another very common shipping option, ePacket has tracking of your packages, usually with no shipping cost and an average delivery time is 30 days.

Correos de España: For purchases of products with a warehouse in Spain, shipping is generally done through Correos, where shipping is completely free and has postal tracking, the average time is 7 to 10 days.

Other options, which require an extra charge, allow delivery in a much more limited period, either 7, 15 or 20 days, and are generally made through DHL, TNT or FedEx.

Deliveries from china to united states with:

Aliexpress Standard Shipping: 30 Days
Epacket: 32 Days
MS: 28 Days
DHL: 18 Days
Fedex: 11 Days

Deliveries from China to Canada with:

Aliexpress Standard Shipping: 33 Days
Epacket: 34 Days
MS: 15 to 27 Days
DHL: 7 to 16 Days
Fedex: 7 to 15 Days

However, the client must take into account that woohandy.com warns about the possibilities that their order may suffer delays in delivery time, without it exceeding the maximum terms established in the purchase and sale protection.

DELIVERY AND RECEPTION.

Delivery and reception:

The client must be patient while waiting and trust that her order will be delivered in accordance with the provisions of the policies, terms and conditions of woohandy.com.

Even so, the customer will enjoy the benefits and rights they have when placing their order, through the sales protection system, which includes a satisfaction guarantee.

Thus, you have up to fifteen (15) days after receiving your order, to perform the following actions regarding your level of satisfaction, following the procedures established for this purpose, and under the terms and conditions established by woohandy's policies. com.

Make a change request by default.
Make a free return if the product applies for it.
Make a refund request if the product applies for it.

GUARANTEES / RETURN AND REFUND.

Satisfaction guarantee:

Woohandy.com offers its customers a money back guarantee, also known as a satisfaction guarantee, it is essentially a simple guarantee that if a buyer is not satisfied with a product or service, a refund will be made.

Satisfaction guarantees are subject to the terms and conditions that apply in the policies of woohandy.com, within which the following conditions are required for them to be processed:

Be within the validity period of the protection system of the sale.
Be within fifteen (15) days of receipt of the order.
Comply with the requirements established for each case as appropriate.
Carry out the corresponding procedures beforewoohandy.com in a timely manner.

Returns:

Woohandy.com reserves the right to accept returns that are not covered by the "Free Returns" service.

The client will be in charge of all the expenses that are generated as a result of her desire to make a return that is not fully justified and does not have the "Free Return" service.

Returns of any type of products that are or are not covered by the "Free Returns" service that are in the following conditions will NOT be accepted:

That do not have their original packaging.
That they have been uncovered.
That they are incomplete.
That have been used.
That they present some defect by bad manipulation.

Items for returns must be unused with the original tags attached (including security tags, if applicable) and in the original packaging.
Returned merchandise that does not meet these requirements may not qualify for an exchange or refund.

Items not eligible for returns:

The following items cannot be returned: bodysuits, underwear, products from the "PERSONAL CARE AND BEAUTY" category, costume jewelery and accessories (except scarves, bags and blankets).

No refunds can be made on swimwear, which have damaged hygienic protection.

Returns will be reviewed by our quality control team. If there is any defect, such as breaks, stains or it is detected that the item was used, the return will not be accepted.

To start your easy self-service return click here, or Contact Us.

If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualified return and approve your Exchange, Return or Refund, Woohandy.com will credit your original payment method.

Depending on your financial institution, allow an additional 2 to 20 business days for the credit to post to your bank account or credit card.

Woohandy.com offers a special option for returns called free returns, which is optional and not all products have it.

Only products that have a label that refers to this type of free return can obtain this benefit.

Free return:

With the “Free Returns” service, the buyer will have 15 days (from the promised delivery date) to decide whether to keep or return the item for whatever reason. It is totally free.

To activate this benefit you must make an application.
Select the reason "Return product".
Your request will be verified in 2 days.
Once the return request is approved, a return tracking number will be provided. "
You have 5 days to print the label or your case will be closed without processing any refund and with no opportunity to open a new dispute.
Download and print the free return label.
Prepare the package and make sure it is sealed and secure.
Take the product and the printed return label to any designated return point. The sooner you send the product the sooner you will receive the refund.
Deliver the package together with the label to the post office.
Save the return receipt and wait for your refund, it will be effective once the package has been reviewed.

Refunds:

The purchase and sale protection system has a satisfaction guarantee which allows us to request a total or partial refund as we previously choose, on the amount of money paid for our purchase.

The only way to obtain a refund is to open an application to claim situations of satisfaction or non-compliance guarantees, bearing in mind that all these actions must be carried out within the term of the protection system or within fifteen (15) ) continuous days after receipt of your order.

If you have not received your order you can request a refund by opening an application or claim before the end of buyer protection.

Keep in mind that the terms established in the policies and this protection system allow woohandy.com to have (60 to 90 days) to fulfill the delivery of your order in case for any reason it is not fulfilling its promise of value without exceeding the purchase and sale protection term.

To process your refund request, and for it to proceed effectively, woohandy.com must have missed its delivery deadline in some way, or its delivery deadline is about to expire.

Delivery times are the estimated times available to the logistics company to deliver your order to your shipping address.
The customer must bear in mind that if they have chosen free shipping, this delivery to their address will only take place once, then they will have to pick up the package at the post offices and present their identification.

If you are not satisfied with the product you received, you may request a refund, within fifteen (15) continuous days after receiving your order, please contact woohandy.com first to try to find a friendly solution.

If that doesn't work, you can choose between two options to initiate an application or claim:

Returning Products: This means that you want to return the item and request a full refund.

Refund Only - This means either you did not receive the item and are requesting a full refund or you received the item and you want a partial refund (without having to return the item).

Refund items must be unworn with original tags attached (including security tags, if applicable) and in original packaging.
Returned merchandise that does not meet these requirements may not qualify for an exchange or refund.

Items not eligible for refunds:

The following items cannot be returned: bodysuits, underwear, products from the "PERSONAL CARE AND BEAUTY" category, costume jewelery and accessories (except scarves, bags and blankets).

No refunds can be made on swimwear, which have damaged hygienic protection.

Returns will be reviewed by our quality control team. If there is any defect, such as breakages, stains or it is detected that the item was used, the return will not be accepted and your refund will not proceed.

The costs of returning a product that has undergone an evaluation for an exchange or refund that does not apply, will be covered by the customer.

If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualified return and approve your Exchange, Return or Refund, Woohandy.com will credit your original payment method.

This procedure must be carried out within the last fifteen (15) days from the moment we have received our order.

Once we receive your qualified return and approve your Exchange, Return or Refund, Woohandy.com will credit your original payment method.

Depending on your financial institution, allow an additional 2 to 20 business days for the credit to post to your bank account or credit card.

CONTACT INFORMATION

We are here for you 24 hours a day, 365 days a year through our email: [email protected]
SEND A WHATSAPP  MESSAGE TO WOOHANDY'S CUSTOMER LOYALTY TEAM:
Send CHAT to 1-706-363-3602 to chat with Woohandy's customer loyalty team by WhatsApp message.
By sending a WhatsApp message to CHAT, you agree to receive text messages (including automatic and marketing messages) from Woohandy or on her behalf on her provided mobile phone number.
Consent is not a condition of any purchase.
Send STOP to end your chat. Message and data rates may apply.
We are available to respond from 6 a.m. at 11 pm. XXXXXXXX time, but text us at any time and we will get back to you. If urgent, call us!

CONNECT WITH LIVE HELP: 

Ask your question right now with a member of Woohandy's customer loyalty team.
Start a conversation now!
Send us an email:  [email protected]
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