TERMS AND CONDITIONS.

TERMS AND CONDITIONS WOOHANDY.COM

The following describes the terms and conditions under which users and customers of our on line store woohandy.com agree to carry out purchase transactions for products offered through the different electronic and digital means available to woohandy.com to promote and market their products.

SECTION N ° 1 PURCHASE.

1.1 Purchase and sale protection system:

The purchase and sale protection system is a system applied by woohandy.com, and its purpose is to guarantee the results of the operations started that are carried out through the store and to establish the terms and conditions in which the transactions of sale through woohandy.com.

During the period established by the protection, the buyer has the right to demand compliance with what was promised by woohandy.com and to take certain actions that are related to the guarantee of satisfaction of their purchase such as: Request for changes, cancellation of their order , make returns and request refunds; Respecting the policies of woohandy.com in all its processes, under the procedures established for this purpose, and taking into account the conditions under which you chose to place your order.

Within the regular procedure for the buyer to take actions based on the satisfaction guarantee is the "requests and Claims" which consists of making a request following the steps that are established and under the philosophy that any controversy should try to be resolved between the parties (the buyer and woohandy.com) before resorting to arbitration.

On the other hand, but within the same act, there are the processes of woohandy.com, which beyond the promises of value that woohandy.com presents to its customers to improve preparation and delivery times, have greater time limits and are are established in the policies of woohandy.com, and that they are protected under the same system of protection of the sale as part of a commercial transaction within woohandy.com

Within the sales protection system the conditions that the buyer must take into account and accept are established so that woohandy.com can comply with its usual processes within the act of sale and cover unforeseen events that affect its commitment in terms of preparation deadlines, shipping and delivery of the order.

The period of time established for the purchase and sale protection system within the policies of woohandy.com, initially is 45 to 60 days, which can be modified according to force majeure events which are beyond the reach and control of woohandy. com, which are presented and affect the processes of preparation, shipping and delivery of orders placed through woohandy.com; This means that within the policies of woohandy.com, the buyer agrees that woohandy.com has a minimum of 45 days and a maximum of 60 days to consolidate the delivery of the order, under the conditions established in the policies of woohandy. com.

Due to the impact that the global economy and commercial activities have suffered due to the COVD-19, the terms of the purchase and sale protection have been increased from 60 to 90 days.

1.2 Requests for changes:

Changes to orders can only be made during the first 24 hours after you have made your purchase and before the process of preparing your order begins.

Changes to orders can only be made within the period established for the preparation of the same, normally these periods range from 3 to 7 business days, if you have doubts, consult the section on preparing the shipment.

There are three (03) different types of changes which we offer for you when you need it.

1.2.1 Characteristics change:

It refers to any change that the client wants to make on a specific product of her purchase and that affects the product directly such as: Colors, sizes, quantity; These types of changes must be requested within 24 hours after placing your order; If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.

1.2.2 Change of destination:

It refers to any change that the client wishes to make on the delivery destination chosen for her purchase and that affects the delivery address of the same: Region, Subregion, city, address or others; These types of changes must be requested within 24 hours after placing your order; If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.

1.2.3 Change of purchase:

It refers to the changes that the customer wishes to make on the purchase made and affects the products for which they have paid. These types of changes must be requested within 24 hours after placing your order; If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.

The customer can make the request to change their order while the order status is in preparation or awaiting shipment, taking into account the possibility that this status is erroneous.

woohandy.com recommends that as soon as you intend to make the change request, you contact our store by the means available, in order that your request be processed within twenty-four (24) hours after your purchase.

It is possible that woohandy.com will present some type of objection to your change request and charges will be incurred for expenses of materials, supplies and labor used for the preparation of your order.

If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.

1.3 Cancellation of orders:

The cancellation of an order depends mainly on the state in which it is, once we place an order, woohandy.com offers the customer the possibility of monitoring and tracking the state of their order during the two most important stages such as they are Preparation and Shipping.

In both cases, woohandy.com will only notify via email that the order has been received, which means that the preparation process has started and its status is awaiting shipment.

Once the preparation process is finished, woohandy.com will send an email indicating that the order has changed to Sent status to refer to the fact that the order was delivered to the logistics company.

The client must bear in mind that this information is susceptible to errors, since the change of status of an order depends on the operator in charge of reporting this change of status at woohandy.com.

The customer can cancel the purchase while the order status is in preparation or awaiting shipment, taking into account the possibility that this status is erroneous.

woohandy.com recommends that as soon as you intend to make the cancellation request, you contact our store by the available means, in order that your request be processed within forty-eight (48) hours.

It is possible that woohandy.com may present some type of objection to the cancellation and suggest a penalty for expense charges generated by materials, supplies and labor used to prepare your order.

Requests to cancel an order must be made within twenty-four (24) hours after placing an order and confirming your payment.

1.4 Requests and Claims:

There are two options for the conditions to be met and to be able to make a request or a Claim.

1.4.1 The first option to open an application or Claim occurs when after the end of the period of time stipulated in our policies for your order to change its status, from waiting for dispatch to dispatched, it has ended.

All orders are prepared within 10 days of purchase, even if the order status has not been updated or has not changed to shipped status.

If the tracking information has not been updated after 10 days, you can open a Claim.

The customer can open a claim on the 11th day after woohandy.com has shipped their order.

1.4.2 The second option to open a Request or Claim, would be when once the order has already been sent and is in a state of transit; in this case, you must wait until the guaranteed delivery time is about to end.

If the package is in normal transit, we recommend that you wait patiently until the guaranteed delivery time is about to end.

1.4.3 We can also open a Request or Claim for situations of satisfaction or non-compliance guarantees, taking into account that all these actions must be carried out within the validity period of the purchase and sale protection.

If you have not received your order or are not satisfied with the product you received, please contact woohandy.com to find a friendly solution. If that doesn't work, you can request a refund by opening an application or claim before the sale protection ends.

You can choose between two options to make a request or claim.

Returning Products: This means that you want to return the item and request a full refund.

Refund Only - You can do this in two ways.

When you received the item and are requesting a full refund by taking care of the return. (Only for cases of products that do not have a free return), if your product is protected with a free return, woohandy.com takes care of the return costs.

When you received the item and you want a partial refund (without having to return the item), when partial refunds are accepted the customer does not have to return the item.

For all cases in which you wish to open an application or claim to obtain a refund, you must do so within 15 days after receiving the order.

SECTION N ° 2 ORDER PREPARATION.

SECTION N ° 2 PREPARATION AND SHIPPING.

SECTION N ° 2 ORDER PREPARATION.

2.1 Order Preparation:

After successful payment, woohandy.com will prepare the order and ship the items through the logistics company within a maximum of 10 business days.

The preparation process will never exceed 10 days if the entire purchase process has been carried out satisfactorily, and it will never be less than 24 hours; although it can be done in a shorter period if the conditions for quick preparation are met.

A quick preparation will depend mainly on factors such as:

- Quick check of the order and payment.
- The number of orders that are queued for shipments.
- Last minute order changes.
- Order placed on business days from Monday to Thursday.
- Order placed before 11 am.

woohandy.com can participate in order picking in a much shorter time to speed up the shipping process as part of its value proposition; Normally, our orders are prepared in a period of 3 to 7 business days, but even when the preparation of the order is between 3 to 7 business days, the client must make forecasts considering the possibility that this period may increase, but in no case must exceed ten (10) days, if this is the case, the buyer can open an application or claim. .

During the first 24 hours of having made their purchase, in the process of preparing their order, the customer can make a request to change the characteristics of their order.

Changes of any kind will not be accepted after 24 hours of the purchase made by the customer.

SECTION N ° 3 SHIPPING AND DELIVERY.

3.1 Shipping methods:

Woohandy.com has a variety of shipping methods, which always and at all times depend on the location of the warehouse from where the shipment is made.

The customer must take into account that the shipping methods and delivery times depend on the previous agreements that each warehouse has with each supplier or manufacturer.

These being the ones in charge of raising before woohandy.com the options that will be available to the buyer; in turn, that each logistics company reserves the right to admit or not the destination to which the buyer wants their order to be sent.

Woohandy.com suggests that if the buyer considers it so, they get in touch to discuss issues related to transportation.

3.2 Types of shipments: Providers and logistics companies offer Woohandy.com customers different types of shipments, including ordinary shipments, certified shipments and shipments through private courier. The client is free to choose according to availability and convenience.

3.2.1 Ordinary Shipments: The ordinary shipment is used for shipments of small size, not greater than 2 kilograms. It is the type of shipment that does not require a signature for collection and does not have email tracking or internet tracking, that is, in case of loss or misdirection, there is not much to do about it. (NOT RECOMMENDED).

3.2.2 Certified Shipments: Certified shipments allow mail tracking, and, therefore, an insured and guaranteed delivery, can have an online tracking service. Customers generally prefer and woohandy.com RECOMMENDS choosing registered shipments, which provide a tracking number to track your package online. On the other hand, it requires a signature upon delivery and in some cases you will have to present your identification.

3.2.3 Shipments via private courier: For purchases of large and valuable items, shipments via private courier are quite common. These shipments have a much faster delivery time, postal tracking and generally, a delivery and customs surcharge.

3.3 Shipping methods:

In most cases, the free shipping option is selected automatically. This option has an average delivery time of 30-60 days and is generally the seller's preferred option, within the main options of shipping methods that woohandy.com has, are the following:

At the moment, customers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and SFExpress, etc.

3.4 Warehouses and dispatch centers:

Woohandy.com and Global Supplies and Services, its partners, allies, manufacturers and suppliers have warehouses in the United States, China, United Kingdom, Spain, France and Russia, from where they make shipments directly to customers who make purchases online. on woohandy.com

3.5 Delivery time:

Woohandy.com has allies and a variety of companies destined to fulfill the shipping and delivery service under different methods, and each one has its own mechanisms and policies; The delivery times of these companies vary between 35 and 60 days, even though they can manage to deliver in less time if possible.

3.6 In times of many shipments (such as Christmas) the courier services are at full capacity and it may take longer to arrive.

When the customer chooses the product, the first thing to do is check the availability of transport, prices and delivery times that they offer depending on where the product is available from.

The customer must bear in mind that the current purchase and sale protection time is 60 to 90 days, that is, the shipment may take up to 90 days to arrive, although it normally takes much less time (depending on the destination country). and the warehouse and dispatch center).

3.7 Some of the most common shipping methods used by woohandy.com from China:

AliExpress Standard Shipping: One of the most common methods and at no cost, it allows you to track your shipment, with an average delivery period of 30 days.

ePacket EMS: Another very common shipping option, ePacket has tracking of your packages, usually with no shipping cost and an average delivery time is 30 days.

Correos de España: For purchases of products with a warehouse in Spain, shipping is generally made through Correos, where shipping is completely free and has postal tracking, the average time is 7 to 10 days.

Other options, which require an extra charge, allow delivery in a much more limited period, either 7, 15 or 20 days, and are generally made through DHL, TNT or FedEx.

Deliveries from china to united states with:

Aliexpress Standard Shipping: 30 Days
Epacket: 32 Days
MS: 28 Days
DHL: 18 Days
Fedex: 11 Days

Deliveries from China to Canada with:

Aliexpress Standard Shipping: 33 Days
Epacket: 34 Days
MS: 15 to 27 Days
DHL: 7 to 16 Days
Fedex: 7 to 15 Days

However, the client must take into account that woohandy.com warns about the possibilities that their order may suffer delays in delivery time, without it exceeding the maximum terms established in the protection of sale.

SECTION N ° 4 RECEPTION.

SECCIÓN N°4 ENTREGA Y RECEPCIÓN.

SECTION N ° 4 RECEPTION.

4.1 Delivery and receipt:

The client must be patient while waiting and trust that her order will be delivered in accordance with the provisions of the policies, terms and conditions of woohandy.com.

The package sent is delivered to the customer who has made the purchase or the person who is authorized to receive or collect it.

Normally or by default, our system takes the payer's data as preferential data for product shipments.

But there is an additional box in that section of the payment box, which allows you to add personal data and a different shipping address to the data of the person making the payment, in case you are making a purchase so that it is received by another person.

In this case, if you have previously chosen that your order be sent to the same billing address, then only the person who made the payment will be able to receive the package with the purchased product.

Once your order has been sent, only you or the person you have previously chosen will be able to receive it or pick it up at offices.

For this it is very important that you present legal documents that prove the identity of the owner of the package or who is authorized to receive it.

This information must correctly match the information provided when filling out the purchase form in the checkout section of our online store.

If you choose the free shipping option, your package will be delivered directly to your home only one time or it will be delivered to your local post office.

It is mandatory to present identity documentation for this package to be delivered, if any person who has not been previously registered tries to receive or withdraw the package, delivery will be denied until the person with correct identity documents is presented.

We always recommend providing contact mobile phone numbers for a better package tracking experience.

Some shipping companies require a contact phone number in order to be more effective in delivering your package.

Even so, the customer will enjoy the benefits and rights they have when placing their order, through the sales protection system, which includes a satisfaction guarantee.

Thus, you have up to fifteen (15) days after receiving your order, to perform the following actions regarding your level of satisfaction, following the procedures established for this purpose, and under the terms and conditions established by woohandy's policies. com.

- Request change by default of the product.
- Make a free return if the product applies.
- Request a refund if the product applies.

SECTION N ° 5 GUARANTEES / RETURN AND REFUND.

5.1 Satisfaction guarantee:

Woohandy.com offers its customers a money back guarantee, also known as a satisfaction guarantee, it is essentially a simple guarantee that if a buyer is not satisfied with a product or service, a refund will be made.

Satisfaction guarantees are subject to the terms and conditions that apply in the policies of woohandy.com, within which the following conditions are required for them to be processed:

- Be within the validity period of the protection system of the sale.
- Be within fifteen (15) days of receipt of the order.
- Comply with the requirements established for each case as appropriate.
- Carry out the corresponding procedures before woohandy.com in a timely manner.

5.2 Returns:

Woohandy.com reserves the right to accept returns that are not covered by the "Free Returns" service.

The client will be in charge of all the expenses that are generated as a result of her desire to make a return that is not fully justified and does not have the "Free Return" service.

Returns of any type of products that are or are not covered by the "Free Returns" service that are in the following conditions will NOT be accepted:

- That do not have their original packaging.
- That they have been uncovered.
- That they are incomplete.
- That have been used.
- That they present some defect by bad manipulation.

Items for returns must be unused with the original tags attached (including security tags, if applicable) and in the original packaging.
Returned merchandise that does not meet these requirements may not qualify for an exchange or refund.

5.2.1 Items not eligible for returns:

The following items cannot be returned: bodysuits, underwear, products from the "PERSONAL CARE AND BEAUTY" category, costume jewelery and accessories (except scarves, bags and blankets).

No refunds can be made on swimwear, which have damaged hygienic protection.

Returns will be reviewed by our quality control team. If there is any defect, such as breaks, stains or it is detected that the item was used, the return will not be accepted.

To start your easy self-service return click here, or Contact Us.

If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualified return and approve your Exchange, Return or Refund, Woohandy.com will credit your original payment method.

Depending on your financial institution, allow an additional 2 to 20 business days for the credit to post to your bank account or credit card.

Woohandy.com offers a special option for returns called free returns, which is optional and not all products have it.

Only products that have a label that refers to this type of free return can obtain this benefit.

5.2.2 Free return:

With the “Free Returns” service, the buyer will have 15 days (from the promised delivery date) to decide whether to keep or return the item for whatever reason. It is totally free.

- To activate this benefit you must make an application.
- Select the reason "Return product".
- Your request will be verified in 2 days.
- Once the return request is approved, a return tracking number will be provided. "
- You have 5 days to print the label or your case will be closed without processing any refund and with no opportunity to open a new dispute.
- Download and print the free return label.
- Prepare the package and make sure it is sealed and secure.
- Take the product and the printed return label to any designated return point. The sooner you send the product the sooner you will receive the refund.
- Deliver the package together with the label to the post office.
- Save the return receipt and wait for your refund, it will be effective once the package has been reviewed.

5.3 Refunds:

The purchase and sale protection system has a satisfaction guarantee which allows to request a total or partial refund as we previously choose, on the amount of money paid for our purchase.

The only way to obtain the return is by opening a request to claim situations of non-compliance or satisfaction guarantees, taking into account that all these actions must be carried out within fifteen (15) continuous days after receipt of your order within of the validity of the protection system.

If you have not received your order you can request a refund by opening an application or claim before the end of buyer protection.

Keep in mind that the terms established in the policies and this protection system allow woohandy.com to have (60 to 90 days) to fulfill the delivery of your order in case for any reason it is not fulfilling its promise of value without exceeding the purchase and sale protection term.

To process your refund request, and for it to proceed effectively, woohandy.com must have missed its delivery deadline in some way, or its delivery deadline is about to expire.

Delivery times are the estimated times available to the logistics company to deliver your order to your shipping address.
The customer must bear in mind that if they have chosen free shipping, this delivery to their address will only take place once, then they will have to pick up the package at the post offices and present their identification.

If you are not satisfied with the product you received, you may request a refund, within fifteen (15) continuous days after receiving your order, please contact woohandy.com first to try to find a friendly solution.

If that doesn't work, you can choose between two options to initiate an application or claim:

Returning Products: This means that you want to return the item and request a full refund.

Refund Only - This means either you did not receive the item and are requesting a full refund or you received the item and you want a partial refund (without having to return the item).

Refund items must be unworn with original tags attached (including security tags, if applicable) and in original packaging.
Returned merchandise that does not meet these requirements may not qualify for an exchange or refund.

5.3.1 Items not eligible for refunds:

The following items cannot be returned: bodysuits, underwear, products from the "PERSONAL CARE AND BEAUTY" category, costume jewelery and accessories (except scarves, bags and blankets).

No refunds can be made on swimwear, which have damaged hygienic protection.

Returns will be reviewed by our quality control team. If there is any defect, such as breakages, stains or it is detected that the item was used, the return will not be accepted and your refund will not proceed.

The costs of returning a product that has undergone an evaluation for an exchange or refund that does not apply, will be covered by the customer.

If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualified return and approve your Exchange, Return or Refund, Woohandy.com will credit your original payment method.

This procedure must be carried out within the last fifteen (15) days from the moment we have received our order.

Once we receive your qualified return and approve your Exchange, Return or Refund, Woohandy.com will credit your original payment method.

Depending on your financial institution, allow an additional 2 to 20 business days for the credit to post to your bank account or credit card.

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