BUY IN WOOHANDY.COM
Users Guide
USER'S GUIDE TO SHOPPING ON WOOHANDY.COM
All the processes and procedures that must be carried out by the users of the store during their purchases are described.
PROCESSES OF PURCHASE, PREPARATION, SHIPPING, RECEIPT, EXCHANGE, RETURN AND REFUND WOOHANDY.COM
- PURCHASE.
- PREPARATION.
- SHIPPING.
- RECEPTION.
- CHANGE.
- RETURN.
- REFUND.
- RECOMMENDATIONS.
At woohandy.com we continually work to improve and perfect our processes aimed at quality and customer satisfaction; We want your shopping experience to be the best, that you feel safe and confident that your money will never be lost, that your purchase is protected and that your satisfaction is always the reason for our efforts.
That is why we have created policies, processes and procedures that are oriented to take care of every step you take within our website, to avoid annoying claims and complicated experiences when you are not satisfied with what you receive.
Below we will describe with sufficient clarity all the processes that must be carried out within our platform to: make a purchase, prepare your order, make the shipment, make sure you receive your package, assist you if you require a change, assist you if you need to make a return, or solve any problem you have to the point of demanding a refund for your purchase.
BUY IN WOOHANDY.COM.
A purchase is understood to be the process that the customer fully complies with to acquire a product within the woohandy.com, whether on its website, application or virtual store; It consists of an exchange that is carried out, under the rules legally established within the United States, in compliance with the policies of woohandy.com and with the consent of the client; During this process, the customer pays for a product using exclusively the means provided by woohandy.com and woohandy.com is in charge of supplying and arranging for the shipment of the purchased product through a logistics company.
Buying at woohandy.com is very fast and easy: 1st select your product and review the characteristics, 2nd ask your questions, 3rd add to cart, 4th go to the checkout box, enter your billing information and address of shipping and finalize your purchase.
Once the purchase process is finished, you will receive an email confirming your order, this email means that your order has been processed satisfactorily, and that the preparation process will be started according to what is established in our terms and conditions.
Under no circumstances does this purchase process include any responsibility for transport, delivery and receipt of the package that contains the purchase made by the customer.
Our services are limited solely and exclusively to the supply and packaging of the sold product, the procurement from the logistics company for the shipment of the package and the monitoring of the transported package through geolocation systems and satellite positioning included by the logistics company in its certified shipping method, customer support on the process from when the order is placed until the package is received and the after-sales service we give to our customers.
The procedure to make a secure purchase on woohandy.com is as follows:
1 ° Select your product and review the characteristics
The client chooses the product and accesses its information, evaluates it carefully to verify that it meets their need or desire, taking into account quality aspects of the product and its characteristics such as:
MATERIAL: The material with which it is made which is identified in the product sheet as MATERIAL.
SIZES: The dimensions and sizes in which it is available, which is identified in the product file as SIZES.
DESIGN: The aspect that it has, and that includes shapes, lines, finishes, distribution, colors, patterns, and other characteristics of the product, and that in the product file is identified as DESIGN.
PRESENTATION: The way in which the product is sold or marketed as the case may be, wholesale or retail, and that describes aspects such as whether it is unique, exclusive, game, kit, or is part of a set, group or is part of some other product.
CONDITION: It is the state in which the piece or garment offered for sale is found, and that determines that it is a totally new, used, rebuilt or repaired product. NOTE: all our products are NEW.
2 ° Consult your doubts.
The customer has the right and the duty to make the consultations, which he considers necessary to resolve his doubts and concerns, before making the purchase, and even after having made the purchase, he can also do so.
During this stage of the purchase, the client must resolve any doubts and concerns that he may have about the following topics:
Ask about the availability of the product: check that the product is available for your country, with the characteristics described in the advertisement and product file offered through the different media.
If you have seen our products in an advertisement, this advertisement should take you to our website so that you can see the details of our product and decide if it is what you are looking for or want.
Ask everything related to the information of the products that has been described in the previous step (01) Materials, Sizes, Design, Presentation and Condition.
Check the characteristics of the product and make sure that it meets your needs, tastes, wishes and preferences.
Ask about the available payment methods: to make your purchase (although they are clearly identified on our platform, it may be faster to ask us directly and we will gladly answer you).
Ask about the preparation process for the shipment of the product: in general our products are sent in very secure packages, depending on the quantity and type of product, these can be sent in boxes and with impact protection wraps.
But some of our products are shipped in packages that do not contain a box or just the impact wrap, both or just one of the two.
This process is generally carried out within a period of 3 to 7 business days after placing the order and verifying the customer's payment.
During this period of time, the client can resort to requesting changes to his order, including its cancellation; If 24 hours have not yet elapsed from the moment you placed your order and the preparation process has not been completed.
The customer should note that some charges may apply.
The customer may resort to an urgent order management, which may or may not cause additional costs, see Ask about shipping and delivery times.
Ask about the changes: making a change to your order is easy, but you must bear in mind that this could affect the price of your product if it is on sale or belongs to a promotion, in the same way, it could affect preparation times, shipping and delivery, so we suggest that you be as safe as possible before placing your order.
Changes to orders can only be processed within a time limit within 24 hours of placing your order.
This is processed within the timeframes that we request for its preparation (from 3 to 7 business days) at most, if you have questions, consult our terms and conditions.
Ask about product delivery methods: At woohandy.com we use different types and methods of shipping, which vary depending on the destination you choose at the time of purchase.
In general, these are pre-established in each product, with certified shipping being the most recommended.
The customer may resort to urgent order management, which may or may not cause additional costs.
Ask about shipping and delivery times: woohandy.com and Global Supplies and Services, its partners, allies and suppliers, market products inside and outside the United States, in different regions, countries, states and cities of the world, in which your main warehouses, so the delivery times of our products are subject to their availability in the area closest to you.
Shipping times vary according to the destination chosen by the customer to receive their package, these will always be within a pre-established time frame of 35 to 60 days for the Continental United States and Canada. even though they can manage to deliver in less time if possible.
But the client must be aware that it may vary according to certain conditions that are not under the control of woohandy.com such as:
- Weather conditions that affect the means of transport.
- Mobilization limitations imposed by government authorities.
- Destinations that are going through air, sea and land traffic restrictions.
- Catastrophic events that alter the normal operation of transport.
- Decrees that are in force and that limit the mobility and transport of loads.
- High air, sea and land traffic that generates long queues for shipments.
- Other events of force majeure.
The customer may resort to urgent order management, which may or may not cause additional costs.
If the client wishes his order to be taken as an urgent order, he must inform via email through an exclusive form for this purpose, available in his woohandy.com user account and identified with the title of [email protected] and cancel additional charges in advance as appropriate.
woohandy.com reserves the right to admit and process this type of order, which ultimately depends on the availability of logistics companies to make the delivery.
Steps to place an urgent order:
- Perform all the procedure established in the purchase section up to point N ° 2.
- Enter your woohandy.com account (if you do not have one you must create one) see how to create an account on woohandy.com
- Fill out the rush order form and submit it.
- Your request has a period of 24 hours to be resolved.
Ask about the product guarantees: as well as our operations, our products are 100% guaranteed, and your satisfaction is our main objective, take into account which are the guarantees that we cover and the conditions that apply so that they are fulfilled, for this check our terms and conditions.
Ask about returns and refunds: We have thought of everything, and this could not be the exception, we will do everything necessary to make you happy and satisfied with your purchase, so if it is really necessary to make a return or issue a refund, we will gladly We will do it, for this you must follow the steps that we will give you below:
- Review our policy, as well as our terms and conditions in the guarantees / returns and refunds section to ensure that everything is in order to start the process (those requests that are opened for a return or refund that do not comply with our policies, terms and conditions could be rejected).
- See our return procedures and refund procedures section.
- Follow the steps outlined in the procedures according to your need.
Once all doubts have been resolved, it is time to click on the tab of your product, either in the ad or our website, you will find a button to add to cart, shopping, or depending on your payment method, you can do clicks on a direct payment button (Paypal / Stripe / Payment with debit and credit cards) if this is your case, the option of payment by direct transfer to our bank accounts is also available, you can find it in the payment options of the (checkout at the time of payment).
3 ° Add to cart.
When adding your product to the cart, this action will redirect you to the cart page, where you can check if the product you have selected is there, if the product quantity is correct, and if the amount to pay is correct, if you have doubts We can help you at any time through our chat bots, WhatsApp or Messenger which is in the footer section of our website.
Apply a coupon: if you have acquired a discount coupon by any means, this is the time to use it, look for the apply coupon field, enter the code and get the discount.
Shipping address: In this step, you must select the destination address to which you want the shipment to be made, this allows you to choose the country, state, city and address where you want to receive your package. If everything is in order and you are satisfied, it is time to click on the green button.
4 ° Go to the checkout box.
By clicking on the green button, it will take you to the payment box, where you must enter and review all your personal information for billing, payment information, and confirm the shipping address information, click on pay and that's it, you have finished your purchase.
At the time of finalizing your purchase you will receive a confirmation email with the number of your order, which will help us to monitor the preparation of your order, do not be confused, this is not the shipping tracking, it is only a reference for your billing. If after 30 minutes you have not received your confirmation, get in touch to help you.
PREPARATION OF THE ORDER
PREPARATION OF THE ORDER.
Preparation is the process in which once the customer's order has been confirmed and receipt of payment has been verified, the package is prepared (labeling and packaging the product purchased by the customer safely), and performs the procurement with the logistics company.
In general, our products are sent in very secure packages, depending on the quantity and type of product, these can be sent in boxes, with impact protection wraps, but some of our products are sent with both or just one of the two.
It includes:
- Checking the purchase process.
- Extra request solutions.
- Inventory management.
- Product labeling.
- Preparation of product packaging (depending on the type of product, quantity and destination) some conditions apply, see our terms and conditions.
- Preparation of dispatch guide.
- Mobilization of the package from deposits of woohandy.com or Global Supplies and Services, its commercial allies, its partners or its suppliers, to logistics company offices.
8° Delivery of the package with the customer's product to representatives of the logistics company (this can happen in two ways:
# 1 that the logistics company picks up the package with the client's product in offices or warehouses of woohandy.com or Global Supplies and Services, or in offices or warehouses of one of our commercial allies, partners or suppliers.
or # 2 that the representatives of woohandy.com or Global Supplies and Services or any of their allies, partners or suppliers deliver it to the offices of the logistics company.
This process is generally carried out within a period of 3 to 7 business days after placing the order and verifying the customer's payment.
During this period of time, the client can resort to requesting changes to her order, including its cancellation; If 24 hours have not yet elapsed from the moment you placed your order and the preparation process has not been completed.
The customer will receive an email with the notification that her order has been prepared and delivered in a satisfactory way to the logistics company, in which all the shipping data and a tracking number will be reflected to follow the process.
The preparation process will never be longer than 10 days if the entire purchase process has been carried out satisfactorily, and it will never be less than 24 hours; although it can be done in a shorter period if the conditions for quick preparation are met.
A quick preparation will depend mainly on factors such as:
- Quick check of the order and payment.
- The number of orders that are queued for shipments.
- Last minute order changes.
- Order placed during business days between Monday and Thursday.
- Order placed before 11 am.
The customer may resort to urgent order management, which may or may not cause additional costs.
If the client wishes his order to be taken as an emergency order, he must inform via email through an exclusive form for this purpose, available in his woohandy.com user account and identified with the title of [email protected] and cancel additional charges in advance as appropriate.
woohandy.com reserves the right to admit and process this type of order, which ultimately depends on the availability of logistics companies to make the delivery.
Steps to place an urgent order:
- Perform all the procedure established in the purchase section up to point N ° 2.
- Log in to your woohandy.com account (if you don't have one, you must create one).
- Fill out the rush order form and submit it.
- Your request has a period of 24 hours to be resolved.
SHIPPING AND DELIVERIES
SHIPPING AND DELIVERIES.
These are the processes carried out by the logistics company to carry out the mobilization, storage, transport and delivery of a package that contains the product purchased by a client and sold by woohandy.com which consists of taking to the chosen destination address by the customer, securely, the package containing the product of his purchase and deliver it exclusively to the customer after verification of his identity.
We want to clarify that the shipping services that woohandy.com offers, are limited solely and exclusively to the procedures described in the section preparation of shipments, which consist of delivering the package with the product purchased by the customer to the logistics company, and that are carried out through the following procedures by our team, partners, allies or suppliers:
- Mobilization of the package from deposits of woohandy.com or Global Supplies and Services, its commercial allies, its partners or its suppliers, to logistics company offices.
- Delivery of the package with the customer's product to representatives of the logistics company (this can happen in two ways:
# 1 that the logistics company picks up the package with the client's product in offices or warehouses of woohandy.com or Glopbal Supplies and Services, or in offices or warehouses of one of our commercial allies, partners or suppliers.
or # 2 that the representatives of woohandy.com or Global Supplies and Services or any of their allies, partners or suppliers deliver it to the offices of the logistics company.
In both cases, the responsibility of this service is limited to facilitating the delivery of the safely packaged and labeled product to the logistics company.
Woohandy.com does not have or account within its services with transportation of any kind (air, sea or land).
Woohandy.com is not responsible for damage, loss, theft or other events that affect the merchandise once it is received by the logistics company for delivery.
All damages and losses that may be attributed by effects caused by the logistics company will be the sole and exclusive responsibility of this, in this sense, the client must carefully review the product he is receiving before being accepted, taking into account that During our management we have made sure that the product is sent in perfect condition.
We recommend that if possible you open and review your product in front of the person who makes the delivery, and that you document (photographs) any evidence of abuse or manipulation that it may present at the time of receipt.
We regret that military PO boxes and addresses (APO, FPO) cannot be delivered.
The shipping company must have the following characteristics:
- Be a legally incorporated company.
- Have headquarters or physical offices to receive packages.
- Have coverage to make international and domestic deliveries.
- Have a geolocation system that facilitates the tracking of the package.
- Guarantee the delivery of the package to the customer at their home or office address.
- Have offices for package deliveries in destination locations.
- Have a customer service.
- Possess insurance policies that cover damages and losses to the transported property.
- Guarantee the delivery of the product within the deadlines established in your offer
DELIVERY TIMES:
The delivery period is the time established by the logistics company to carry out the shipping process after the preparation of the product, and which begins to take effect from the notification of shipment of the product to the customer.
Before we continue, we want you to know that woohandy.com and Global Supplies and Services, their partners, allies and suppliers, sell their products in and outside the continental United States, in different regions, countries, states and cities around the world, where your main warehouses are located, so the delivery times of our products are subject to their availability in the area closest to you.
Always ask about your doubts, we are willing to help you to avoid having bad experiences due to an error or ignorance.
To avoid inconveniences or misunderstandings, we recommend that you carefully read our policies and terms and conditions, there you can find more information on this subject.
Delivery times vary according to the destination chosen by the customer to receive their package, these will always be within a preset time frame for each product, which varies from 20 to 60 business days for the Continental United States and Canada, according to the shipping method chosen by the customer, although this period of time may be much shorter, but the client must be aware that it may change according to certain conditions that are not under the control of woohandy.com such as:
- Weather conditions that affect the means of transport.
- Mobilization limitations imposed by government authorities.
- Destinations that are going through air, sea and land traffic restrictions.
- Catastrophic events that alter the normal operation of transport.
- Decrees that are in force and that limit the mobility and transport of loads.
- High air, sea and land traffic that generates long queues for shipments.
The customer may resort to urgent order management, which may or may not cause additional costs.
Steps to place an urgent order:
- Perform all the procedure established in the purchase section up to point N ° 2.
- Log in to your woohandy.com account (if you don't have one, you must create one).
- Fill out the rush order form and submit it.
- Your request has a period of 24 hours to be resolved.
If the client wishes his order to be taken as an urgent order, he must inform via email through an exclusive form for this purpose, available in his woohandy.com user account and identified with the title of [email protected] and cancel additional charges in advance as appropriate.
woohandy.com reserves the right to admit and process this type of order, which ultimately depends on the availability of logistics companies to make the delivery.
RECEPTION OF THE PACKAGE:
RECEPTION OF THE PACKAGE:
Reception is the act by which the logistics company that transports the package containing the product purchased by the customer, delivers to the customer who has been identified by presenting clear and legible legal documentation.
The package sent is delivered to the customer who has made the purchase or to the person who is authorized to receive or collect it, and takes it from the hands of the logistics company under the conditions established for that purpose.
At woohandy.com we make sure that your order reaches your hands safely, for them we have established a series of procedures that we are sure will help you have greater control over your purchases in order that your order reaches your hands and no one else can claim it without your authorization.
The first thing to keep in mind is that at the time of placing your order you have been asked for a series of personal and destination data for the shipment of the product.
Normally or by default, our system takes the payer's data as preferential data for product shipments.
But there is an additional box in that section of the payment, which allows you to add personal data and a different shipping address to the data of the person making the payment, in case you are making a purchase so that it is received by another person. .
In this case, if you have previously chosen that your order be sent to the same billing address, then only the person who made the payment will be able to receive the package with the purchased product.
Once your order has been sent, only you or the person you have previously chosen will be able to receive or collect it at offices.
For this it is very important that you present legal documents that prove the identity of the owner of the package or who is authorized to receive it.
This information must correctly match the information provided when filling out the purchase form in the checkout section of our online store.
If you choose the free shipping option, your package will be delivered directly to your home only one time or it will be delivered to your local post office.
It is mandatory to present identity documentation for this package to be delivered, if any person who has not been previously registered tries to receive or withdraw the package, delivery will be denied until the person with correct identity documents is presented.
We always recommend providing contact mobile phone numbers for a better package tracking experience.
Some shipping companies require a contact phone number in order to be more effective in delivering your package.
If for any reason you are having problems with the receipt of your package, you must carry out the following actions according to the problem you are presenting:
The delivery period has already expired and my order has not arrived:
Basic Check.
Check the personal data of the person who I authorize to receive or withdraw your order.
Please check the shipping address you provided at the time of payment.
Check the dates on which you have placed your order and the delivery times established for your region from the shipping confirmation date that you received via email at the time your order was dispatched.
Check in your mailbox if you have received any notification related to your order. (check the spam).
If all the above is in order, please contact us through this email: [email protected]
My order has arrived but it is not in my name:
Review all the items in the basic check before proceeding.
Check that the information provided at the time of purchase is correct with your identification.
If there is any difference or error, contact us to assist you in solving the problem through s[email protected]
REQUEST FOR CHANGE.
REQUEST FOR CHANGE:
A change is an action that is undertaken by a customer or woohandy.com with the purpose of reversing or modifying the characteristics of a purchase, product or promotion, whether they are characteristics, information or conditions under which an order has previously been placed or is You have submitted an offer or promotion.
At woohandy.com we are ready to receive your change requests, as long as they are presented in the correct way. For this we have arranged the following information so that our clients understand what they should keep in mind before buying and when a change is required.
Making a change to your order is easy, but you should bear in mind that this could affect the price of your product if it is on sale or belongs to a promotion, in the same way, it could affect preparation, shipping and delivery times, It could generate additional shipping costs, so we suggest that you be as sure as possible before placing your order or requesting an exchange.
Changes in orders can only be processed within an established time limit which always corresponds to the time periods that we request for the preparation of the same, normally these time periods range from 3 to 7 business days, if you have questions, consult our terms and conditions, in the section purchases-request for changes.
There are different types of changes which we offer for you when you need it.
Characteristics change:
It refers to any change that the client wants to make on a specific product of her purchase and that affects the product directly such as: Colors, sizes, quantity; These types of changes must be requested within 24 hours after placing your order; If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.
Change of destination:
It refers to any change that the client wishes to make on the delivery destination chosen for her purchase and that affects the delivery address of the same: Region, Subregion, city, address or others; These types of changes must be requested within 24 hours after placing your order; If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.
Change of purchase:
It refers to the changes that the customer wishes to make on the purchase made and affects the products for which they have paid. These types of changes must be requested within 24 hours after placing your order; If you wish to make a change after this period of time has elapsed, you should contact us as soon as possible through this change [email protected] to evaluate your request and give you a response according to the possibilities that this change can be processed.
RETURNS.
RETURNS:
A return is an act that consists of returning an operation to a previous point, returns can be carried out in two scenarios, 1 ° During the purchase process and 2 ° After receiving the product, in both cases we want to explain everything What you should know in case for any reason they must proceed to make a return of any kind.
We want you to feel safe and confident that once you have placed your order, everything will be fine, and so that you have no doubt, we have created a returns policy that protects your purchase and guarantees your satisfaction.
At woohandy.com your satisfaction is our purpose and we strive every day to make you feel satisfied.
Returns during the purchase process.
If you are making your purchase, and you are still in the ordering process, and you want to make a return, you only have to cancel the process and start over, simply interrupting what you are doing and starting a new process would be enough.
However, if you are already in the cart or checkout pages you can also delete and restore the process by clicking on the asterisk or (X) that is highlighted in red next to the product.
All the actions that you have carried out until then will be without effect.
It is important that you read our policies, Privacy Policy, Terms of Use and Advertising Policy since during your visit to our website some conditions are established for the treatment of your data that it is important that you know, this in order that you are more sure there is nothing to worry about.
Returns after receiving the product.
We have thought of everything, we will do everything necessary so that you are happy and satisfied with your purchase, so if it is really necessary to make a return we will gladly do it, for this you must follow the steps that we will give you below:
Review our terms and conditions to ensure that everything is in order to start the process, those requests that are opened to make a return that do not comply with our policies, terms and conditions, could be rejected.
We hope this never happens, but if for any reason it is necessary for you to return the product (s) that you have purchased and received, these are the steps you must follow.
- Make sure your product applies for a return in our terms and conditions.
- Get in touch through the following form [email protected]
- Fill in all the fields of the form and include the images and descriptions that are requested in it.
- Send the form and check that you have received an email confirming your shipment.
- Your request will go through a validation process that can take up to 30 days for approval.
- We may get in touch to ask you for more information.
- You should keep in mind that there are conditions that reduce the approval of a return read articles not eligible for returns.
- Once the review process of your application is finished, we will inform you of its status.
- Returns are processed within a period of 15 business days after the request is approved.
- The return and / or shipping costs will be totally free, for all products that apply for returns.
REFUND.
REFUND:
A reimbursement is the economic operation by which a person or entity receives back some amount of money that they had given as payment for a service or product.
We have thought of everything, and this could not be the exception, we will do everything necessary to make you happy and satisfied with your purchase, so if it is really necessary to make a return and request a refund, we will gladly do it, and to This must follow the steps that we will give you below:
Review our terms and conditions in the refunds section to make sure everything is in order to start the process, those refund requests that do not comply with our policies, terms and conditions could be rejected and we do not want that to happen.
To proceed to process your refund you must follow the following steps:
-Read carefully our terms and conditions in the reimbursement section until you verify that your case is eligible and applies to a refund.
-Identify which refund requirements you must meet to process your request based on your particular case.
-Fill out the refund request form found at this link [email protected]
-Fill in all the fields of the form and include the images and descriptions that are requested in it.
-Send the form and check that you have received an email confirming your shipment.
-Your request will go through a validation process that can take up to 30 days for approval.
-We may get in touch to ask you for more information.
-You should be aware that there are conditions that reduce the approval of a refund read purchases not eligible for refunds.
-Once the review process of your application is finished, we will inform you of its status.
-The refund is processed in a period of time of 15 working days after the approval of the request.
-It will be made through the same means of payment with which the purchase was made.
-The return and / or shipping costs will be totally free, for all the products that apply for refunds.
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